Refund policy
Returns
We accept returns within 30 days of delivery. Return shipping is complimentary on all eligible returns, in the US and internationally, when sent from the country the order was delivered to using the return label we provide. To start a return, email info@merdulie.com with your order number.
Conditions
- Items must be unworn, unwashed, and undamaged, with all original tags and packaging.
- Brand and security tags must remain attached in their original position.
- Footwear and accessories must be returned in their original boxes and dust bags, placed inside a protective shipping box. Please try footwear on a clean, soft surface to avoid marking the soles.
- Swimwear, lingerie, and hosiery must be returned with hygiene seals intact. Please try them on over your own undergarments.
- Jewelry must be returned in its original condition, with all packaging and certificates.
Returns that don't meet these conditions will be sent back to you.
Final sale
Items purchased at a discounted price are final sale and cannot be returned or exchanged. Final sale items are marked on the product page. If a final sale item arrives damaged or is not the item you ordered, please contact us and we'll arrange a replacement or refund.
Refunds
Once we receive and inspect your return, we'll email you to confirm whether it's approved. Approved refunds are issued to your original payment method within 10 business days. Your bank may take a few additional days to post the credit. If 15 business days have passed since approval and you haven't received your refund, please contact us at info@merdulie.com.
We may restrict future orders if return activity doesn't follow this policy. For full terms, please see our Terms & Conditions.